![]() If your order is returned by the carrier due to part or all of the address being provided incorrectly, for refusal, the receiver was unavailable at all attempts or the package was unclaimed, you will be responsible for the associated shipping fees to reship the order. Videos and CD's are subject to an additional 10% restocking fee. Orders cancelled after processing, but prior to shipping are subject to a 10% charge to cover processing fees. Products returned that were purchased using an eCheck are subject to an additional 15% charge to cover processing fees. ![]() We require photographic evidence of the unusable items prior to any credits being issued. If you receive an order with unusable items, you must contact us within seven days of receiving your order. Items with production quality flaws are wholly non-refundable, but may be eligible for a discount or refund. Unusable items include but are not limited to broken glassware, bent or misshapen bottle openers, cracked or broken license plates, etc. In fact, the industry standard for customized products dictates a no return and a no refund policy with the exception of items that are unusable. These types of items may include custom printed glassware and other imprinted bar tools as well as custom made woodshop items such as liquor shelves. We do not issue return labels for returns or exchanges.Ĭustom Orders: As you may be aware, custom printed products cannot be restocked. ALL associated shipping fees are non-refundable. Restocking fees do not apply to returns for exchange. Refunds requested for returns are subject to a 15% restocking fee. Returns will not be granted without all of the products original packaging and parts. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. Returns will not be accepted unless they are complete. ![]() ![]() Once an RMA is issued, the products must be received back to us, in original condition, within 30 days. All return requests must be submitted within 30 days of product delivery. Items sent back without prior RMA approval may be denied. Important information and instructions regarding returns are provided via RMA, and therefor are subject to RMA approval. The liquid inside containing water(74.8%), glycerol(23%) and other food grade chemical elemens(2.2%). Inc is proud to offer a Satisfaction Guarantee! If, for any reason, you are unsatisfied with the products you received, simply submit a Support Ticket to request a return. Wash again and keep them into the freezer. After 4 (or more) hours, take them out and place stones into the glass.Ĥ. Put the stones into the pouch before putting into the freezer.ģ. Better than soapstone whiskey rocks which are heavy, cannot be used in the dishwasher, have to be frozen for around 4 hrs before usage, can crack, break and do not get nearly as cold ice cube Instruction for Using:Ģ. Do not cross contaminate or retain smells and tastes from other items surrounding them Can be used in any beverage – Use them as scotch rocks or ICE CUBE, in your beer, water, protein shakes, pop or juice Light Weight – About the same as an ICE CUBE the same size Easy to store – Comes with a nice little drawstring pouch, that can easily fit in any freezer Durable – Contain anti-bacterial and anti-rust properties Contain a food grade chilling gel that becomes frozen, in the center of each cube, allowing for extended chilling time and minimal freezing time (1-2 hrs.) Food grade one, BPA free, FDA approved and 100% Eco-friendly
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